Can You Upload a Pic on Zenni to Try on Frames
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This review is featured by Zenni Optical
Ashley of Saginaw, MI Verified Reviewer Verified Heir-apparent
Original review: March 22, 2022
I dear the products every time I lodge them. I like the price, because they're so much cheaper than getting them from the eye doc. Ordering is ever actually easy, and the whole procedure was within 10 business days, which seems quicker than normal. The virtual try-on is extremely helpful too. Sometimes, the glasses wait bigger than what they actually are, but I can tell while doing it that they look bigger than what they should be, so I don't base my purchase off of that. This time around, it was even more authentic than last time. I don't know if in that location had been improvements fabricated, but it was thought on practically. I also like that in that location's a tracking on the website. I pretty much like everything, and I would tell friends to try Zenni. I've washed that quite a few times.
Zenni Optical response
Thank you for posting your Zenni review of your feel ordering eyeglasses from us. We are happy to know that you are very satisfied with the eyeglasses you have ordered from us, and it was expert to read that y'all capeesh our low prices, the Virtual Try-On feature on our website, the entire ordering procedure, which you lot find very easy, and the quickness of the delivery of the glasses to you lot. Insofar equally you mention that sometimes the Virtual Try-On feature does not accurately show the size of the frames yous try on, we want to recommend the information we provide in an infographic found toward the middle of the lesser of every folio of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you lot accept at present that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can exist seen under the enlarged moving-picture show of the frame on our website, under Details. It does not have to be an exact match. You take a ii-mm leeway on each chemical element of an eyeglasses frame, with a 3-four mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you demand for a frame to fit you lot well: https://aid.zennioptical.com/hc/en-united states/articles/360049904633-How-Practise-I-Find-My-Frame-Size-. We hope that this data is helpful, and we thank you once again, Ms. Williams, for taking the time to share your heartening comments. Nosotros want you to know that at Zenni, nosotros believe that it is a privilege to serve your eyeglasses needs, and we hope to do and so for many years to come.
This review is featured by Zenni Optical
Diana of Olive Co-operative, MS Verified Reviewer Verified Buyer
Original review: March 14, 2022
I am then over the moon with my new spectacles. They are durable, calorie-free weight and cute. Particular is not as described, information technology is even better. My prescription lenses are spot on. I can't thank you and your company enough for such a wonderful product.
Zenni Optical response
Cheers and so much for posting your very gratifying Zenni review of your starting time society for eyeglasses with u.s.. We are delighted to know that yous dearest the frame y'all selected – full-rim, cat-eye, flexible-plastic, floral translucent frame 2018723, with a frame width of 135 millimeters – and the single-vision distance prescription we put in the lenses. Ms. Geardino, we thank you again for taking the time to share your heartening remarks. We desire yous to know that at Zenni, nosotros believe that information technology is a privilege to serve your eyeglasses needs, and we hope to do and so for many years to come.
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Penny of Fargo, ND Verified Reviewer Verified Buyer
Original review: February. 6, 2022
Love my new glasses, prescription is neat, frames need adjustment but I retrieve they volition be slap-up. I ordered the clip on sunglasses too, disappointed with them every bit the clips scratched my new frames on both sides so won't be using them. Besides the clips were in my sightline so I wouldn't recommend purchasing them.
Zenni Optical response
Thanks for posting your Zenni review of the eyeglasses order you placed with the states. We were happy to read that you are pleased with the prescription in the lenses, although we were sad to read that the frame needs adjustment and that the clip-on sunshades you ordered scratched the frame and interfered with your vision. Consequently, we apologize for whatsoever disappointment you experienced as a result. Nosotros want to confirm that this order is within its xxx-twenty-four hour period warranty flow, which starts the day the spectacles are delivered. Therefore, you lot may render the clip-on sunshades for a refund of what you lot spent on them to the credit card you lot used to pay for them. In addition, since you mention that your frame – total-rim, square, acetate, bound-hinged, tortoiseshell Azalea frame 4446535, with a frame width of 138 millimeters – needs to be adjusted, we want to propose that since there are stainless-steel rods embedded in the temple arms, you may bend the temple tips upwards or downwards to improve the fit, and you lot may also adjust the front rims as well. Hither is an infographic, constitute toward the center of the bottom of every page of our website, with information explaining How to Adjust Your Spectacles: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. Since this order is within its xxx-twenty-four hours warranty period and you suggest that the frame has gotten scratched, you may contact u.s. to request a free replacement frame 4446535. When you lot receive the costless replacement frame 4446535 and you lot are ready to supersede the nonprescription lenses in the replacement frame with the prescription lenses from the original frame, hither is a how-to video, How to Replace Lenses in a Full-Rim Frame, which provides information explaining how to swap the lenses from the original frame into the new 1: https://www.zennioptical.com/c/how-to#howto-supplant-fullrim. Moreover, since the frame did not fit you perfectly, if y'all would like to render these glasses to usa for i of our 2 refund options – either a 100 percent refund of the toll of the glasses in the form of store credit to your Zenni business relationship or a fifty percent refund to the credit menu you used to pay for the order – and use the store credit toward the buy of a new pair of eyeglasses in a frame that volition fit you ameliorate, nosotros want to recommend the information we provide in an infographic constitute toward the middle of the lesser of every folio of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses yous have now that fits yous well and looks skilful on your face, so that you may store for a frame on our website with like dimensions. It does not have to exist an exact friction match. Y'all have a 2-mm leeway on each element of an eyeglasses frame, with a 3-four mm leeway on the temple arms. We besides accept information in our Aid Centre that is very useful for determining the frame size y'all need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and if you would similar to return the clip-on sunshades for a 100 percent refund of their cost, and if you lot would like to receive either a complimentary replacement frame 4446535 or return these spectacles to usa for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers volition be eager to assistance you either past asking our lab to send you a gratis replacement frame 4446535, or with emailed instructions to return the clip-on sunshades for a 100 percent refund, or with emailed instructions to return the eyeglasses and the clip-on sunshades for one of the ii refund options. We will besides electronic mail yous a prepaid mailing characterization to employ for return postage. If the wait to speak with a client service representative is lengthy, you may accept an online chat with united states past clicking the push labeled Support, at the lower correct-hand corner of every Zenni page. You lot may also electronic mail us, at service@zennioptical.com, and if you choose this advice method, please put your order number, o4447760983, in the field of study line of the email, and in the body of the electronic mail please advise of the refund choice you prefer. We will email you the instructions to return the spectacles to us for the refund option y'all select, and nosotros will also email you the prepaid mailing label. We very much hope to hear dorsum from you lot, so that we may resolve this thing to your satisfaction.
Amanda of Chiliad Rapids, MI Verified Reviewer Verified Heir-apparent
Original review: Jan. 12, 2022
The quality of the glasses I've gotten is pretty good so far, except for the last order where the stems of the glasses that go behind the ears are too short. I tried to see if there was a return label and I could non notice 1 from my guild e-mail or on the website. Other than that, the spectacles are durable for existence cheap prescription glasses. I've recommended people who asked for cheap glasses to Zenni.
Zenni Optical response
Thank you for posting your Zenni review of the eyeglasses y'all have most recently ordered from us, in full-rim, rectangular, flexible-plastic, leap-hinged, black onyx frame 2023521, with a frame width of 127 millimeters and a temple arm length of 125 mm. Nosotros were deplorable to read that these temple arms are too short, and we apologize for any disappointment yous experienced as a upshot. We are besides sorry to confirm that we do not provide render mailing labels with the eyeglasses, merely we can email yous a prepaid mailing characterization to use for return postage, if you lot would similar to return these eyeglasses to the states for one of our two refund options – either a 100 percent refund of the price of the spectacles in the grade of store credit to your Zenni account or a 50 percent refund to the credit card y'all used to pay for the glasses. if you lot determine to return these eyeglasses and you choose the store credit option, you may utilize the store credit toward the buy of a new pair of glasses in a frame with longer temple arms. The nearly recent previous order you lot placed for eyeglasses for the person with this prescription and pupillary distance (PD), o3738346579, placed on March 21, 2021, included two pairs of eyeglasses in these frames: full-rim, rectangular, flexible-plastic, blackness frame 2018921, with a frame width of 137 mm and a temple arm length of 148 mm, and full-rim, rectangular, plastic, black frame 125021, with blue accents, a frame width of 138 mm and a temple arm length of 143 mm. Your nigh recent lodge prior to o3738346579 – o2946774379, placed on May 11, 2020, contained frame 2018916, which has the same dimensions equally 2018921, but is blue instead of black. Your gild o4382244401 is within its 30-24-hour interval warranty menstruation, which starts the solar day the glasses are delivered. Therefore, you may return these glasses for 1 of our two previously outlined refund options, and if you cull the shop credit selection, you may use the store credit toward the purchase of a new pair of glasses in a frame with longer temple arms. To pursue ane of these refund options, we invite yous to phone Zenni Client Service, at 1-800-211-2105, and anyone who answers will be eager to assist y'all with emailed instructions to render the spectacles for the refund option you select. As we mentioned, we volition as well electronic mail you a prepaid mailing label to utilise for return postage. If the wait to speak with a customer service representative is lengthy, y'all may have an online chat with us past clicking the button labeled Back up, at the lower right-hand corner of every Zenni folio. You may also email the states, at service@zennioptical.com, and if you lot choose this communication method, please put your order number, o4382244401, in the bailiwick line of the email, and in the body of the email delight advise of the refund option yous prefer. We will e-mail you the instructions to render the glasses to us for the refund pick you select, and we will also e-mail you the prepaid mailing label. To find a frame with longer temple artillery, we recommend visiting our website and inbound the frame numbers you ordered previously in the search window at the height of every Zenni page, i at a time, and you volition see the enlarged motion-picture show of the frame, with its dimensions listed under the enlarged picture of the frame, under Details. All the previous orders you placed, starting with your first social club, on October 26, 2018, take the same prescription and PD, so we invite yous to look upwards your orders prior to May eleven, 2020, to ascertain the model numbers of the frames yous selected, and if you encounter ane you want to reorder, you may do that on our website, or yous may order your glasses in a new frame that has dimensions you confirm will fit you well. In add-on, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each chemical element of a pair of eyeglasses you lot have now that fits you well and looks good on your face, then that y'all may store for a frame on our website with similar dimensions. It does non have to be an exact friction match. Yous have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm elbowroom on the temple arms. We also have information in our Assistance Heart that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-u.s.a./articles/360049904633-How-Exercise-I-Find-My-Frame-Size-. We promise that this information is helpful, and if you would like to return these spectacles for one of the 2 refund options, we very much promise to hear back from you, in the hope that we may resolve this affair to your satisfaction.
Zachary of Lubbock, TX Verified Reviewer Verified Heir-apparent
Original review: Sept. 16, 2021
There is no directly way to tell if a pair of glasses is going to be able to fit somebody's head based on any dimensions listed. I figured they get that from student distance simply pupil distance doesn't necessarily correlate to head. As well, I bought my spectacles equally a spare pair but I realized that I can't wear them to work because they sit too close to my face up and go really sweaty really fast. Only the price is significantly cheaper than going through any doctor's office.
Zenni Optical response
Cheers for posting your Zenni review of the single-vision distance eyeglasses yous ordered from us, in full-rim, rectangular, flexible-plastic, light-green frame 2034524, with a frame width of 139 millimeters. We were sorry to read that you lot do non know how to determine whether the frame will fit you, and you surmise that the fit is based on a customer's pupillary distance (PD). We were sorry to read this assumption, which is wrong, and we were also distressing to read that when you wear these glasses, they rest too close to your face up. Consequently, we repent for whatever disappointment y'all experienced equally a upshot. Nosotros want to confirm that the dimensions of all our frames are listed under the enlarged film of the frame on our website. We recommend that you lot mensurate the dimensions of a pair of glasses you have now that fits you well and looks proficient on your face, using the instructions we provide in an infographic found toward the middle of the bottom of every page of our website: How to Mensurate Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure out the dimensions of each element of a pair of eyeglasses you have at present that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. Information technology does not have to exist an exact lucifer. You take a 2-mm leeway on each chemical element of an eyeglasses frame, with a 3-four mm leeway on the temple arms. We also have information in our Aid Heart that is very useful for determining the frame size you need for a frame to fit y'all well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Practise-I-Find-My-Frame-Size-. Nosotros hope that this information is helpful, all the same, it is true that, even if you determine the dimensions of the frame you select on our website match the dimensions of the frame you have that fits you well, diverse aspects of the frame may not fit you as well when you receive information technology. Therefore, nosotros have another infographic, found just below the How to Measure Your Frame Size infographic, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. These instructions may help you arrange various elements of your frame, so that they will fit you better. This buy is inside its 30-day warranty period, which starts the day the glasses are delivered. Therefore, y'all may return these glasses to u.s. for one of our two refund options – either a 100 percent refund of the toll of the spectacles in the form of store credit to your Zenni account or a 50 percent refund to the credit card yous used to pay for them. If y'all select the store credit refund option, you lot may apply the store credit toward the purchase of some other pair of glasses that should fit y'all better, if the data in the How to Accommodate Your Glasses infographic does not help yous motion the frame farther from your face up when you are wearing them. If you would like to pursue returning the glasses for 1 of these refund options, we invite yous to phone Zenni Customer Service, at i-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option yous select. We volition as well electronic mail you a prepaid mailing label to use for return stamp. If the await to speak with a customer service representative is lengthy, you may have an online chat with us past clicking the push labeled Back up, at the lower right-hand corner of every Zenni page. You may also email the states, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4120046696, in the field of study line of the electronic mail, and in the body of the electronic mail delight advise of the refund option you prefer. We volition email you the instructions to return the glasses to us for the refund option yous select, and nosotros will also electronic mail yous the prepaid mailing label. We thanks again for posting your review, and we very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
Rebekah of Common salt Lake Urban center, UT Verified Reviewer Verified Buyer
Original review: June 20, 2021
I've ordered a couple dissimilar pairs from Zenni Optical, and I've been having issues with my vision. And so, I went dorsum to my optometrist. They checked the prescription and said that it was off from the one that I had entered. Then, it wasn't a complete match. I've been wearing them for a while, and information technology'due south been causing me some problems with my vision. So, I've had to finish ordering glasses from Zenni considering it hasn't been guaranteed. I checked the last three that I got with them, and all of them have come up back either slightly off or completely off from the prescription that I had ordered. I have astigmatism in both eyes. So, my prescription has to be spot on. And so, it's been a footling bit frustrating because now, I've had to go back to my optometrist and fork out the $400 to pay for glasses that will be my exact prescription. I was really hoping to avert that, which is why I went to Zenni in the beginning place.
Zenni'south render process is not the greatest. They said that they would return and credit it back to me. But they tin't refund the money back to my account, which doesn't do me whatsoever good if I tin't go that guarantee of my prescription. Then, I haven't returned any of the glasses because there's not a whole lot I tin do with credit. I've just had them recycled at my optometrist'southward office.
In the past, my experience has been fine. Only my astigmatism has gotten progressively worse. Normally, I will ever recommend Zenni. I accept in the by and continue to do that, but I do it with my cautionary tale that if yous have astigmatism, it might not be the all-time option for you. Just if you don't, I'll still recommend Zenni because nobody wants to pay hundreds of dollars for glasses. I practise tell people, in my experience, the prescription doesn't e'er line upwards. But I like the platform and how easy it is to lodge online.
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Zenni Optical response
Cheers for posting your Zenni review of the glasses you take received from us. We were sorry to read that glasses you have recently ordered from us take not been providing good vision, and we apologize for any dissatisfaction you lot experienced equally a result. We want to confirm that if you receive glasses from us with which you cannot run across well, we want to confirm that we take a 30-24-hour interval warranty menstruation, during which, if you contact us about the glasses with a re-create of the prescription you received from your heart doctor, and yous confirm that you entered the prescription and pupillary distance (PD) correctly, we can take the glasses back for an inspection. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. Federal Limited confirms that these glasses were delivered to you on May 28, 2021. Even though this guild is a little more than a week outside its warranty flow, which starts the twenty-four hours the glasses are delivered, we tin can make a ane-fourth dimension customer service exception to invite you to return the glasses to united states for an inspection. Therefore, we invite you to telephone Zenni Client Service, at i-800-211-2105, and anyone who answers volition be eager to assist yous. Please accept a re-create of the prescription you used to place the order handy, considering the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – cocky-measurement, friend or family member measurement, or centre doctor measurement. If you confirm that y'all entered the prescription and PD correctly, we tin invite you to return the spectacles for an inspection. We volition email you the instructions to return the glasses for the inspection, and we will also e-mail you a prepaid mailing label to use for return postage. If our inspection finds that we fabricated the glasses incorrectly, we can remake them for y'all for free. Only if information technology turns out that something was entered incorrectly on the guild, or if we receive and inspect the spectacles, and our inspection finds them to exist correct, we can return the glasses to you or result one of our ii refund options – either a 100 percent refund of the price of the glasses in the class of store credit to your Zenni business relationship or a 50 percentage refund to the credit card you used to pay for the lodge. If the wait to speak with a customer service representative is lengthy, you may have an online conversation with united states of america past clicking the button labeled Back up, at the lower right-manus corner of every Zenni folio. You may also e-mail u.s., at service@zennioptical.com, and if you cull this advice method, please put your society number in the subject line of the email, and in the torso of the email please attach a copy of the prescription. If the PD is not on the prescription, please propose how information technology was obtained. If the prescription matches what you entered, we will email y'all the instructions to return the glasses for an inspection and we volition also email you the prepaid mailing label. If the prescription does not lucifer what yous entered, we will e-mail you to ask if you would similar to receive the 100 percent refund in the form of store credit to your Zenni account or the l percent refund to the credit card you used to pay for the order. Nosotros will email you lot the instructions to return the glasses for the refund you select, equally well as the prepaid mailing characterization to use for return postage. Nosotros very much hope to hear dorsum from you, so that we may resolve this matter to your satisfaction.
Teresa of Brookwood, AL Verified Reviewer Verified Buyer
Resolution response: May 4, 2021
I have opted to keep glasses. I will guild again.
Original review: May 1, 2021
On my first order I entered the wrong bifocal ability and could not article of clothing either pair. 2nd society has the correct prescription and filled correctly. My Bifocals are fine. I tin encounter close up better without them. I take a pair for only altitude for watching television receiver while lying downwardly. I can meet altitude improve with them. Not certain why this is the example. One frame is flimsy.
Zenni Optical response
Cheers for posting your Zenni review of the glasses you most recently received from usa – not bifocals only ane pair of standard progressives, with altitude (driving), intermediate (computer), and near (reading) vision, with no line separating these focal fields, different the bifocals we offer, which have a bifocal segment lens described past a line, and one pair of single-vision glasses with distance vision. We were sorry to read that you can see objects that are close ameliorate without the progressives, and that one of the frames you received is flimsy. These glasses are just approximately one week past their 30-day warranty period, which starts the twenty-four hours the glasses are delivered. Insofar as yous apparently have vision problems with the progressives, and an issue with one of the frames you selected, either the frame with the progressive glasses – full-rim, rectangular, plastic, blue frame 278216 with multicolor temple arms, or the frame with the altitude glasses – full-rim, rectangular, flexible-plastic, teal frame 2019616 with dark-brown temple artillery, we will be happy to brand a one-fourth dimension customer service exception to extend the thirty-twenty-four hour period warranty period on your behalf to invite you lot to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you regarding the vision through the progressive lenses of frame 27826 and the frame that y'all take found to exist flimsy. If the wait to speak with a client service representative is lengthy, you may have an online chat with united states of america past clicking the push labeled Support, at the lower right-hand corner of every Zenni folio. You may also electronic mail us, at service@zennioptical.com, and if you choose this communication method, delight put your order number in the subject line of the email, and in the body of the email please suggest of the problems about which you are contacting us. We very much promise to hear dorsum from you, so that we may resolve these matters to your satisfaction.
Garrett of Arlington, TX Verified Reviewer
Original review: Apr eleven, 2022
Dogs chewed up my glasses subsequently they were delivered intact to my porch. I was devastated but thought I would requite client back up a shot. They allowed me to return my glasses and apply the refund to get a new pair. The new pair is perfect. I'll be a lifelong customer now.
Zenni Optical response
Thank you lot for posting your gratifying Zenni review of your experience with your eyeglasses order that got chewed up by dogs before you had the take a chance to open the package and effort on the greyness sunglasses with our Blokz® blue-light-blocking feature and our Super Hydrophobic (moisture-resistant) anti-reflective blanket. It was expert to read that when you contacted united states of america about this thing, nosotros confirmed that you lot could return these chewed-up sunglasses to u.s.a. for a 100 percentage refund of their price in the form of store credit to your Zenni account. We were delighted to acquire that you gratefully accepted this refund choice, and that when you lot returned the glasses to u.s.a., nosotros issued the store credit to your Zenni business relationship. Of course, nosotros were happy to read that you used the store credit toward the payment of the new society for the same sunglasses – in full-rim, rectangular, flexible-plastic, slate grey frame 1119112 with blue highlights and a frame width of 142 millimeters, which nosotros are pitiful to confirm has now been discontinued, so we are heartened to know that when you lot placed the new order in August 2021, the frame was yet in stock. Of course, we are especially pleased to know that you feel that the new pair is perfect, and nosotros are glad you were able to get to the spectacles earlier any canis familiaris did. Thanks once again, Mr. Widner, for taking the time to share your favorable remarks. We desire y'all to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to practise and so for many years to come up.
Leah of Cheyenne, WY Verified Reviewer Verified Buyer
Original review: March 31, 2022
I've e'er been happy with the frames I've gotten. The ones that I accept at present were under $100, which is great. I'm a single mom and my married man's expressionless. So Zenni works perfectly with my budget and needs. My only complaint was that at that place were simply likewise many frames to choose from. I already got my next frames picked out for adjacent yr. I dear the quality of the frames. I have 2 pairs with my electric current prescription. I really like the square frames meliorate than the true cat heart frames and that's what I've been wearing all day. Simply if I get out and practise something, I'm wearing those cat eyes.
Zenni Optical response
Thank you and so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from u.s.a.. Nosotros were sorry to read that your married man passed away, and nosotros want to express our condolences, and to let you to know that we are sympathetic to your state of affairs as a single mom on a budget. Therefore, we were happy to read that the low prices of our loftier-quality eyeglasses piece of work well for y'all, and it is good to know that nosotros have successfully filled your strongly nearsighted prescription with a prism correction. Nosotros are pleased that you are satisfied with the frames of the two pairs of eyeglasses yous ordered in 2022 – one in full-rim, foursquare, flexible-plastic, navy blue ombre frame 2020116, with a frame width of 137 millimeters, the other in full-rim, cat-eye, flexible-plastic, blackness and lilac ombre frame 2017017, also with a frame width of 137 mm. Nosotros enjoyed reading that you wear the square frame, 2020116, all day at abode, and that you wear the cat-heart frame, 2017017, when you go out, and that you already have picked out the frames you programme to purchase next year. Ms. Cisneros, we cheers again for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that information technology is a privilege to serve your eyeglasses needs, and nosotros promise to exercise so for many years to come.
Douglas of New Orleans, LA Verified Reviewer Verified Buyer
Original review: March 29, 2022
Although these are beautiful frames and help my distant vision (which is not that bad), my shut vision through these progressives is horrible, blurry, and only in the bottom-middle-third of the glasses. My eyes get tired. I accept to use store-bought glasses to see near. I am so disappointed.
Zenni Optical response
Cheers for posting your Zenni review of the kickoff order y'all placed with us, for standard progressive eyeglasses. We were sorry to read that, although y'all like the frame you selected – half-rim, rectangular, titanium, brown frame 137815, with a frame width of 133 millimeters – and that you similar the fashion the spectacles correct your distance vision, we were sorry to read that the intermediate (calculator) and near (reading) vision sections provide blurry vison, and we apologize for any dissatisfaction y'all experienced as a result. You posted your review one day by the end of the order'due south 30-mean solar day warranty period, which starts the day the glasses are delivered. Of course, nosotros volition exist happy to make a customer service exception on your behalf to extend the warranty period to invite you to return these eyeglasses to us for an inspection, once yous ostend that you entered the prescription and pupillary distance (PD) values correctly. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will exist eager to assist you. Please take a re-create of the prescription you used to identify the order handy when you lot call, because the customer service representative who answers will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please exist prepared to advise how information technology was obtained – self-measurement, friend or family fellow member measurement, or eye doctor measurement. If you lot confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will e-mail you lot the instructions to return the spectacles for the inspection, and we will also email y'all a prepaid mailing characterization to apply for return postage. If our inspection finds that we made the glasses incorrectly, nosotros tin can remake them for you for complimentary. But if we receive and inspect the glasses, and our inspection finds them to exist right, nosotros tin return the glasses to y'all or issue i of our ii refund options – either a 100 percent refund of the price of the glasses in the course of store credit to your Zenni account or a 50 percent refund to the credit bill of fare you used to pay for the society. In addition, if you lot read the prescription to us, and it turns out that something was entered incorrectly on the order, nosotros can offer you lot one of these two refund options upon the return of the glasses. If the wait to speak with a customer service representative is lengthy, you may take an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni folio. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4527225999, in the field of study line of the email, and in the torso of the electronic mail please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the spectacles for an inspection and we will besides email you lot the prepaid mailing label. If the prescription does not match what you entered, we will e-mail yous to ask if you would like to receive the 100 percent refund in the course of store credit to your Zenni business relationship or the 50 percent refund to the credit carte du jour yous used to pay for the social club. We will email y'all the instructions to return the spectacles for the refund option you lot select, besides as the prepaid mailing label to employ for return postage. We very much promise to hear back from you, and so that we may resolve this matter to your satisfaction.
Kristin of Omaha, NE Verified Reviewer
Original review: March 28, 2022
The glasses from Zenni accept been actually expert. I first got a pair of Ray-Bans from my eye doctor. Then, I've gotten all these unlike ones from Zenni. One of them actually feels better quality than my Ray-Bans exercise. And all of them have felt really sturdy and they're comfy.
Zenni Optical response
Thank you lot so much for posting your gratifying Zenni review of your experience ordering eyeglasses from usa. You are a longtime, valued client, and we are delighted to know that y'all are satisfied with the eyeglasses you have ordered from us. We were pleased to read that the glasses feel sturdy and comfortable to wear, and that you like one of the pairs of Zenni glasses ameliorate than the brand-name spectacles you ordered from your heart doctor. Ms. Murray, nosotros thank you lot again for taking the time to share your heartening remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do and then for many years to come.
Anna of Salt Lake City, UT
Original review: March 27, 2022
Zenni is very piece of cake to apply. They ask y'all about your left eye and your correct eye. Then you put your prescription in. You can also upgrade if you want and get the glare or cogitating and you tin can get in more durable, as well. They have a very wide selection, which is actually nice. Simply it too fabricated it difficult for indecisive people like me. So, I spent hours looking, and I finally institute the perfect pair and it was very affordable. I love the different styles. The heart-shaped ones were startling. I kinda got those because I'yard too blind. They came so fast, too. The website says delivery takes iii to four weeks, but I got them similar a week later on. The quality of the frames is wonderful. I never wear my glasses in public, but I've worn my spectacles every other solar day now in public.
Zenni Optical response
Thanks for posting your very gratifying Zenni review of your first order for eyeglasses with us. We were happy to read that you establish it easy to enter your prescription on our website, and that you lot were pleased to see that you lot tin include an anti-cogitating coating on your eyeglasses, which you selected. It was delightful to read that you are satisfied with the frame you selected – total-rim, true cat-middle, acetate, articulate frame 4440123, with a frame width of 140 millimeters. Nosotros are delighted to know that the glasses were delivered to you lot quickly, and that y'all like these glasses and so much you are wearing them in public, whereas y'all land that prior to receiving these glasses, yous never wore your spectacles in public. Ms. Fiedler, we thank you again for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that information technology is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come up.
Source: https://www.consumeraffairs.com/health/zenni-optical.html